Refund and Returns Policy
Effective Date: November 29, 2024
Introduction At FunTopic, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy to ensure you have a positive experience when shopping with us.
This policy outlines the conditions under which you can return or exchange products and request a refund. By purchasing from our website, you agree to the terms outlined below.
Return and Exchange Eligibility To be eligible for a return or exchange, your item must meet the following conditions:
- Time Frame: Returns must be requested within 30 days of receiving the item.
- Condition of Item: The item must be unused, in its original condition, and in the original packaging with all tags attached.
- Receipt or Proof of Purchase: You must provide a receipt or proof of purchase to initiate a return.
Non-Returnable Items Certain items are not eligible for return, including:
- Personalized or custom-made products.
- Perishable goods, including food and beverages.
- Gift cards.
- Digital products or downloadable content.
How to Return or Exchange an Item To return or exchange an item, please follow these steps:
- Contact Us: Reach out to our customer service team at info@funtopic.click or call 760-777-2535 to request a return authorization.
- Prepare Your Item: Ensure the item is unused and in its original packaging.
- Ship the Item: We will provide you with a return address. You are responsible for paying the return shipping fees unless the item is defective or damaged.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If it does, we will process your refund or exchange.
Refunds Once your return is approved, we will issue a refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to be processed, depending on your bank or payment provider.
- Partial Refunds: If an item is returned in a damaged or used condition, we may issue a partial refund, or we may refuse the return altogether.
- Shipping Costs: Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Defective or Damaged Items If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.
Exchanges If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.
How to Contact Us If you have any questions about your return or refund, or if you need assistance, please contact us at:
Street: 2479 Coleman Avenue, La Quinta, California
Phone number: 760-777-2535
Email: info@funtopic.click
Website: www.funtopic.click